Remote assistance is a service from KC Executive Computing llc which allows our technician to securely connect to your computer and assist you with your problem. This utility allows a technician to view your desktop, control your mouse and keyboard and transfer files to and from your computer. The remote assistance software only takes a few seconds to download on a broadband connection and it will offer to remove itself from your computer once the support session is terminated. Everything the support analyst does is visible to you at all times.

If you elect to receive remote support, you are authorizing a KC Executive Computing Agent to remotely log onto your computer through your high-speed Internet connection. The technician will view your computer desktop and control your keyboard and mouse. The remote assistance session is by invitation only and cannot be re-established remotely.  No residual software is retained from the remote assistance session. Remote assistance sessions are billed at $50\hr.
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